Through the weeks of completing each workshop activity regarding different aspects of Enterprise 2.0, it has given me a better perspective of how to use these tools in an effective way. Web 2.0 tools are now very important to use in everyday life. It helps by keeping the user more organised, connected and gives great credibility.

Web 2.0 tools over the weeks have made me want to explore more tools and try using them. This is a great way in knowing and building your knowledge of more tools due to organisation even to use web 2.0 tools. This will be handy in the future due to organisation relying more on web 2.0 tools and if this is the case, full time jobs in the future will have to use a lot of web 2.0 tools.

Through the weeks of accomplishing each workshop activity I feel much more confident as well on the use of each web 2.0 tool I use especially Twitter, due to having signed up for it at the beginning of the unit. I have found Twitter now, a great and handy little micro-blogging tool. Its works just like Facebook and MySpace however, can be used more as a blog.

I have found a few weeks ago a couple of web 2.0 tools which I have never used. I find these two sites very interesting and also very useful. The first site is called ‘My Yearbook’; this is a site which people finishing school or university student’s sign up for the site and met new people. This site is mainly used for making new friends in different areas as well as starting new relationships. I have found this site very fun and haven’t stopped using it.

The last site I also have found is a site called “Blog TV”, which is a site where people sign up and can also meet friends and met new people. However, I found this site having a little more twist in it. WordPress is a blogging platform website where you can write about personal experience or day to day events. However, Blog TV you can use webcam and produce your very own live blog and create a video archive of any event you have had or a personal experience. This is a great site in meeting new people and expanding your knowledge of topics of your interest.

Social Network sites are used everywhere around the world these days. Facebook, Myspace and LinkedIn are just some social networking sites that are used for everyday personal life. Social network sites are used to keep in touch of friends and family which are on the other side of the world. These social network sites help letting other people know what is new about you as well as what you would be doing right now.

Social network sites these days are not only for just personal use but it is now also used by many organisations. Organisations use these social network sites to collaborate with one employee with another. Organisations also use social networking to gain credibility, build a forum for communication with customers, and in most cases, boost sales due to advertisements. Company employers are even going to sites like LinkedIn to get access to the almost 25 million resumés posted.

The benefits of using social networking sites is that companies can have a better connection with the customer, as well as be able to communicate a lot more with them. Other benefits such as improving relationships with employee to employee is also another great use of social networks. Social networks sites for a company can also give a customer background information of the organisation, which can then increase popularity of the organisation.

These are all very good benefits that social networking sites provide. However, they also have risks, such as security and leakage of information. This risk is caused by too much information given out by the social network site. This is by a employee or employer, placing a little to much information on the site. Another risk is also having another user creating another web page of that same organisation and maybe changing information about the business or also saying negative things on the web page for other users to see.

Some examples of companies that use social networking sites are American Red Cross which use a blog called the red cross chat. Another company is Coca-Cola which has a Facebook social networks (Sprite Sips and CokeTag) as well as a blog (Coca-Cola Conversations). Coca-Cola also utilizes virtual worlds on Second Life: Virtual Thirst and widgets, such as Coke Bubbles.

Pizza Hut uses social network pages such as Facebook to promote there pizzas. Google has several blogs, including their Official Blog and over 30 other corporate blogs. Google also has a You Tube video Google channel. There are many companies which use social networking sites and the link below provides some more examples of more companies using social networks.

http://www.resourcenation.com/blog/companies-using-social-networking-to-boost-sales/

Wikis, they are tools which businesses rely on these days. They are a very important part of companies by the way employees and owners communicate and work with one another. For example, I recently research a company called Pixar, which is the iconic producer of animated films and have won several awards.

Pixar have use wikis internally to manage film production. Pixar have used wikis to help coordinate new computerized animation tools and helped employees communicate more effectively and interact with each other better. Wikis have helped Pixar create AND released a recent and successful film in 2008 called “WALL-E”.

There is also another similar case of a company also use wikis to help employees interact in projects and communicate more effectively. Red Ant is a web design firm based in Sydney that also uses wikis. It is not only for effective use for employees but also used to interact with there customers.

These two companies are only two examples of companies which are benefiting from the use of wikis. Wikis help collaboration of both employee to employee and also employee to customer as well. Wikis also help on informing people about new things as well as a great tool to use if there is a internal project need to be completed. Wikis are a great tool. However, with every 2.0 tools there are security risks in using them. Security is a big risk, also leaking a information is another issue. Wikis aren’t the only thing which have these issues, any new technology has risks to be attended to. Wikis are still a great tool.

http://www.ikiw.org/2008/01/08/7-effective-wiki-uses-and-the-companies-that-benefit-from-them/

I have recent tried using a wiki and found that it would be a great tool to use if a large business had a great deal of people working great distances away. This way using a wiki, it would solve the distance issue as well as employees having a great deal of flexibility and scalability. I found with a little use of the wiki I was using I had the presents of having spelling and grammar checks due to people editing my work as well as new users comments of new information they didn’t know. It was a great new experience of a use of a web 2.0 tool.

I have researched a company uses blogging tools to communicate with employees about what is going on in there shifts and the latest information released throughout their company. The company, Disney uses blogging tools to communicate to each other to past information on to one another. That is one great benefits that is working for Disney in a way that the employees coming off shift are communicating and tell the other employee coming on shift the latest new about the company.

However, there are risk to this, too many. Due to using web 2.0 tools, there are many risk, such as there are many hackers with use of public services like twitter and so on. There could also be a risk of to much information leaked out due to human error, or even a lack of mis understanding of who needs to know of that information.

http://www.bloggersblog.com/blog/622052

Gov 2.0, what’s this mean? Gov 2.0 involves direct citizen interaction in conversations in government services and policies. This is done through all web base technologies such as Web 2.0 tools like blogging and wikis. By doing this the government is showing collaboration, openness and engagement to people everywhere in Australia.

The Victorian Public Service (VPS) is one of the services the government is enhancing by placing innovative practices into it. Some innovative aspects are ranging from the use of Twitter to keep the public informed during emergencies through to using Facebook to bring together small business owners and prospective owners for networking and information sharing.

The Victorian Government has also opened access to public sector information because of the 2009 Parliamentary Inquiry into improving connection to Victorian Public Sector Information. Opening up public sector information is a great benefit to increase interaction with the community and realise social benefits.

http://www.egov.vic.gov.au/government-2-0/government-2-0-action-plan-victoria.html

The organisation I have chosen to do my blog for this week is also a organisation I work for. I love working there, its always a change from my normal life. Sizzler Australia is a organisation which is a sector of hospitality. It is a family restaurant which gives guests great food and services. Sizzler was firstly introduce in America, and a couple of years later it was introduce in Australia. From this date there are 26 restaurants here in  Australia.

There are many risks that can happen in every organisation, for example Sizzler could easily be a company that could have many risks coming straight for them. Sizzler has just incorporated employees to go online and check the latest updates of new meals and recipes for the new season. They have also incorporated so that employees can login and email other employees on their website. They are all very great things but can also resolve to having risks.

Confidential information is one risk Sizzler could easily have. Having a website which does that, what will happen when employees post on there Facebook or Twitter about new meals and salads coming, also bits on ingredients on how to make certain things. This is then leaking information out to other people and so on. Secrets are being busted, as well as shying people off different meals of how it is made or even what is in it.

Trademark infringement is also another risk that can affect Sizzler. Sizzler’s trademark can be used through social networking sites and make people comment on that page which isn’t even the organisations real site. This leads to bad information being received to customers which then gives Sizzler loss of profit. Also Copyright material is a risk just like the confidential information risk. This is all caused by employees posting to much information on sites.

On a different note, Discrimination by employees can also be a risk to many companies in many ways. Internally, it could be employees adding or following other employees due to there race. Also employers might be the same to employees. Employers might give a job to someone but not the other due to not adding him on Facebook or Twitter and so forth. Discrimination could also be an employee discriminating about a customer or employer through Facebook or Twitter.

Cyber-bullying risk can also take place with Sizzler. It is similar to discrimination and how it might start. However, this would mostly be started internally and then dragged out to a social networking site such as Facebook or Twitter.

Lastly the termination risk can also affect this company. A employer can not sack a employee for after hours activity unless the employee does not understand the relationship of employment. This is a example of a employee going out to a club and has one really big night. The employee can not do nothing about that unless of that situation.

As you can see, there are many risks that could happen for many organisations. Sizzler is just a example of one of many organisations.

I have been recently looking at different case studies about different topics, and I have found a couple very interesting. They clearly explain how the use of social tools and other applications on the internet can bring benefits to a lot of people but also risks.

The benefits I have seen through analyzing a couple of cases studies can really help how we would live life today. Firstly Mike Hartigan, a placemaking project manager had found a way to save $500,000 by doing a little changes to a hotel project. That is one great saving however, Mike had made a webpage discussing his experience and how he achieved it. He then received a heap of comments from other project managers and has been replying to them to present and future.

Another example of a benefit is the green development. Placemaking were announcing a sustainable development. With this happening, many webpages were created discussing different problems and actions to take. This was then helping Placemaking thinking about how to resolve different sustainability issues. Both of these examples are very beneficial by the way they help companies with thinking and produce different assumption. This is called collective thinking. Companies can increase there knowledge, efficiency, productivity and staff engagement with just using collective thinking.

However, there are many risks in Enterprise 2.0 due to incorporating Web 2.0 social tools. For example, security is a risk with using social networking sites such as Twitter or Facebook. This is because the limit of information you can put on the site. Loss of control of information is also very risky because its a little like security. Information is very hard to keep secured on social networking sites. Risks from security and loss of control can be incoming risks like malware as well as outgoing risks such as data leakage.

Reliability can also be a risk for Enterprise 2.0. It can be a risk in 2 ways. Firstly, if your collaborating with another company via blogs or other social networking tools, what if that information that is being sent to you isn’t actually from the company. It might be a hacker? Reliability of information will not be very good in that position. Also the resources that you would be collecting could also be false and harmful. Secondly, if your doing work on a social network site and all of a sudden the site is down for a few hours. That also isn’t very reliable in that situation.

Therefore, Enterprise 2.0 has great benefits, but with every technology you use, there is always risks. When using these technologies, caution must be taken.

Case study for benefits: https://www.socialtext.net/cases2/index.cgi?intrawest_wiki_intranet

Case study for risks: http://www.saastream.com/my_weblog/2008/02/enterprise-20-f.html

Web 2.0 tools are very useful in today’s use of the internet. They have change the way we now communicate to other people as well as made our lives much easier when using different services. Web 2.0 tools have really changed the way I use the computer nowadays. I don’t use Facebook much, but when I do use it, I feel like theres a lot of communication and you are hearing the latest updates. The best thing about these social networks is you can always catch up with people and always be updated.

Social networks aren’t the only thing that have made the web a much easier service but also wikis such as wikipedia make researching for topics much easier. There is so much information, and it is a great way that people can interact and add bits of information to different topics. Wikipedia is also a really great source on telling me the latest gossip about celebrities and other interests.

This is the first time in using the web 2.0 technology of blogs. However, being the first time, I feel that its another great tool which you can interact with other people and share ideas and comment about different topics. I’m not a big fan of writing. However, I found blogging quite a good experience.

Tagging is also another great tool of Web 2.0. Tagging can expand on what you are looking for, such as articles or even blogs can have tags incorporated in them, so that way you can find more information on that topic at the time when only looking at one source. Tagging is also done in photos as well. This can give you new friends, as well as expand your communication even more.

I have just recent signed up with twitter. I feel twitter would be the better tool for sharing blog posts. What I have found of twitter so far is that it very much similar to Facebook and Myspace and everything. However, I feel that posting updates on twitter would be better for the blog. The layout of twitter firstly is set out so that it would suit the blog posting much better. I feel twitter is another great site which I’ll keep as a personal social network. It will be like a second Facebook. Twitter is also different by the way when adding a friend, instead of adding, you re actually following his/her stream of updates. Twitter is a great new tool for me, and I must keep exploring the site to et better at using it.